Last updated: 17.12.24

boller.store ("the Store", "we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make purchases, or interact with our services.
Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we treat it. By accessing or using our website and services, you consent to the collection and use of your personal data as described in this Privacy Policy.
If you have any questions about this Privacy Policy, please contact us at contact@boller.store.

Information We Collect
We collect different types of personal information in the following ways:
Information You Provide to Us
You may provide us with personal data when you:

• Place an order on our website
• Register for an account
• Subscribe to our newsletter
• Contact us via email or phone
• Participate in surveys, promotions, or contests
• Post reviews or feedback on our products
• Use any other features of our site or services

The information you may provide includes your:

• Name
• Address
• Email address
• Phone number
• Payment information (credit/debit card details)
• Preferences and interests
• Profile information (username, password)
• Any other information you choose to share

Information We Collect Automatically
When you visit our website, we automatically collect certain technical data such as:

• IP address
• Browser type and version
• Operating system and device information
• Pages you visit on our site
• Duration of your visits
• Clickstream data, including interactions with pages

We may use cookies, web beacons, and other tracking technologies to collect this data. Please see our Cookie Policy for more information.
Information from Third Parties
We may receive information about you from third parties such as:

• Payment processors (e.g., PayPal, Stripe)
• Analytics services (e.g., Google Analytics, Facebook Pixel)
• Marketing partners

We may combine this information with the data we collect directly from you.

How We Use Your Information
We use your personal data for the following purposes:

• To process orders and deliver products
• To provide customer support and respond to inquiries
• To send you order updates, invoices, and related communications
• To send you marketing materials, including offers, promotions, and newsletters (if you have opted in)
• To improve our website and services
• To personalize your shopping experience
• To conduct market research and analyze usage trends
• To comply with legal obligations (e.g., fraud prevention, tax purposes)

Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties for the purposes outlined below:

• Service providers: Companies that provide essential services such as payment processing, delivery, IT support, data analytics, and marketing. These include payment providers (PayPal, Stripe), shipping companies (e.g., DHL, Royal Mail), and marketing platforms (e.g., Google Ads, Facebook Ads).
• Legal obligations: We may share your data with law enforcement, regulators, or other authorities if required by law or to protect our rights or property.
• Business transfers: If we merge with or are acquired by another company, your personal data may be transferred as part of the transaction.

We require all third parties to respect the security of your personal data and to comply with data protection laws.

Marketing and Communications
We may use your personal data for marketing purposes, including sending promotional emails and offers about our products and services. We will only do so with your consent or if you have previously purchased from us.
You can unsubscribe from marketing emails at any time by:
Clicking the "unsubscribe" link at the bottom of our emails
Contacting us directly via email: contact@boller.store
Please note that opting out of marketing communications does not affect our ability to send transactional emails, such as order confirmations, delivery updates, and customer service communications.

Cookies
We use cookies to distinguish you from other users of our website and to enhance your browsing experience. Cookies help us to remember your preferences, improve website functionality, and analyze how you use our site.
For detailed information on the cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy.

Security of Your Data
We implement reasonable and appropriate physical, technical, and administrative security measures to protect your personal data from unauthorized access, use, alteration, or disclosure.
However, please note that no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security during transmission.

Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements.
In some cases, we may retain your data for longer periods if required by law (e.g., tax purposes).

Your Rights
You have certain rights regarding your personal data under applicable data protection laws, including:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal data.
• Erasure: You can request that we delete your personal data, subject to certain conditions.
• Objection: You have the right to object to the processing of your personal data in certain circumstances.
• Restriction: You can request the restriction of processing in certain cases.
• Data Portability: You have the right to request a transfer of your personal data to another organization.

If you wish to exercise any of these rights, please contact us at contact@boller.store.

International Transfers
We do not transfer your personal data outside the European Economic Area (EEA) unless necessary to fulfill a contract with you or to comply with legal obligations.
If we do transfer your data internationally, we will ensure that adequate safeguards are in place to protect your personal data in accordance with applicable laws.

Sensitive Data
We do not collect or process any sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or sexual orientation.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and notify you where appropriate. Please review this policy regularly to stay informed of any changes.

Contact Us
If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:
Email: contact@boller.store
If you are dissatisfied with the way we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.